Ride Gwinnett Customer Service
3525 Mall Boulevard, Suite 5-C, Duluth, GA 30096
770.822.5010
If you have trouble using a standard phone, call 711 to set up a Georgia Relay call. Language assistance is available for persons with limited English proficiency.
Customer Service Representatives (CSR) are available from 6:00am – 8:00pm, Monday – Friday and Saturday 7:00am – 8:00pm. Please call one of Ride Gwinnett’s CSRs for help with the following (but not limited to):
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Riding Ride Gwinnett
Fare can be paid through exact change, a Breeze card, a debit or credit card, or using the Breeze Mobile app.
Food and Drink Policy
No consuming food or drinks on the bus. Sealed beverages are acceptable as long as they are stored away. Littering is prohibited.
Acceptable Attire
All passengers are required to wear appropriate clothing including a shirt and shoes before boarding.
Stroller/Non-Mobility Device Policy
For everyone’s safety and comfort, please remove children from strollers before boarding. Once on board, strollers must be folded and kept clear of the aisle while the bus is in motion.
Carts, strollers, luggage, and other large items are welcome on board, but they must not block aisles or doorways. Please do not place bags or belongings on seats or in the aisle, and keep all items with you and under your control at all times. Your belongings should not prevent others from using seats or limit access to the wheelchair securement area. Folding carts must remain folded while on board. Ride Gwinnett does not support use of shopping carts as mobility devices onboard its vehicles.
Service Animals
Ride Gwinnett is committed to providing services for individuals accompanied by service animals. In accordance with the Code of Federal Regulations, 49 CFR 37.3, a service animal is defined as any guide dog, signal dog, or other animal that has been individually trained to assist an individual with a disability. This includes, but is not limited to, activities such as guiding individuals with visual impairments, alerting those with hearing impairments to intruders or significant sounds, providing minimal protection or rescue efforts, pulling wheelchairs, or retrieving dropped items.
It is important to note that emotional support animals or companion pets are not permitted on Ride Gwinnett buses unless they are housed in a suitable carrier that can fit under the seat. Carriers may not occupy seats or obstruct the aisles.
Bike on Bus
All buses have a rack on the front for two bicycles; luggage racks on the coach buses can be used as bike racks as well. Additionally, all park and ride lots have a designated place to lock your bicycle.
Thank you for helping us keep Ride Gwinnett safe, accessible, and comfortable for everyone.
Travel Tips
- Bus stops are identified with a Ride Gwinnett sign, which indicates the routes that stop there. Buses stop only at designated stops
- Please allow elderly and disabled persons priority seating in the first two rows of the bus
- Arrive at least 10 minutes before schedule departures
- Help us stay on schedule by having the exact fare, Breeze card, or Half-Fare card ready when the bus stops and the doors open
- Not all stops are timed stops, check timed stops before and after your stop to get a general idea of when your bus will arrive
- Feel free to ask your Bus Operator for assistance, if necessary
- Have your fare ready before boarding the bus. Exact change or a valid pass/ticket is required
- Exercise courtesy when using electronic devices such as cell phones or MP3s; use headphones whenever possible
- Seats are reserved for patrons; please do not occupy seats with your personal items
- Please feel free to ask your Operator to kneel the bus if needed. Operators are not required to kneel the bus at all bus stops.
MARTA Connections
Local Routes 10A, 10B, 20 and 35 travel to the Doraville MARTA Station.
Local Route 70 travels to the Indian Creek MARTA Station.
Holiday Schedule
Ride Gwinnett does not operate on the following days:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
In some cases, Ride Gwinnett may operate a “limited service schedule.” On other holidays and surrounding major holidays, please visit this section to see if a “limited service schedule” is in effect. Ride Gwinnett will provide a News You Can Use and post on each bus prior to the holiday(s).
The schedules for routes operated by Ride Gwinnett, Xpress, and/or CobbLinc may be different during holiday periods. Should you have any questions, please contact our Customer Service Center at 770.822.5010.
Guaranteed Ride Home (GRH) by Georgia Commute Options
GRH program allows you five free rides home to your car yearly if an unexpected event occurs at work. For more information, call Georgia Commute Options at 877.433.3463. Restrictions apply. Free annual enrollment is required.