Gwinnett County Department of Water Resources would like to welcome you to our utility! We pride ourselves on providing superior water services to the residents and businesses in Gwinnett County and we are happy to expand those same services to City of Lawrenceville customers. We look forward to serving you and building a relationship with you, not just as your utility, but as your partner in the community. 

FREQUENTLY ASKED QUESTIONS

Why is my water utility changing?

The Gwinnett County Department of Water Resources has the resources to complete necessary maintenance, replacements, rehabilitations, and upgrades for the water system. In order to make these same upgrades, replacements, and rehabilitations, the City of Lawrenceville would need to increase water rates significantly over the next several years. Small water systems across the country are experiencing this issue as infrastructure begins to age and the costs of maintaining infrastructure systems increase. Gwinnett has the advantage of a larger staff size, additional resources, comprehensive preventive maintenance programs, and other advantages that Lawrenceville does not have, simply because of the size of the utility.

When will the change occur?

The transition is expected to take place on December 1, 2020.

SERVICE

How will this affect the quality of my water?

The majority of the water that Lawrenceville currently provides is purchased directly from Gwinnett County, therefore there will be no change in the quality of your water.

Will there be any interruptions to my service?

Since Lawrenceville’s water system is connected to Gwinnett’s system, there are no anticipated water service outages during this transition.

Will I get a new meter?

You will not receive a new meter. Your meter number and new account number will be found on your Gwinnett County water bill.

Will new people be reading my meter?

Gwinnett County currently contracts with the company Bermex to process meter readings. You will likely see both Gwinnett County employees and Bermex employees examining your meter or other components of the system as the transition happens.

Do I need to do anything to transition my service?

Your service will automatically be transitioned to Gwinnett County. Once your service has transitioned and you receive your first bill showing your new account and meter numbers, you may sign up for automatic payments, on our website, gwinnnetth2o.com/paymybill. Remember to maintain all other automatic payments to Lawrenceville for other utilities.

BILLING

Will I get a new bill?

After the transition, you will be billed for water through Gwinnett County. If you receive gas, electric, or sanitation services through the City of Lawrenceville, you will continue to receive a bill from Lawrenceville for these other utilities.

You will receive your final bill  from the City of Lawrenceville as well as your first bill from Gwinnett County in December. This is because some of your water usage was prior to the transition date, and some of the usage was after the transition. It is possible that your City of Lawrenceville bill will arrive after your Gwinnett County water bill arrives. You are responsible for payment of both bills to each organization separately; usage will not be double-billed.

Will I have a new account number?

Your account number will change when your water service transitions to Gwinnett County.

 How do I pay my Gwinnett County water bill?

The Gwinnett County Department of Water Resources offers several ways to make payments. The fastest and easiest way to pay your bill is online at Gwinnetth2o.com/paymybill. Here, you can set up automatic payments, sign up for paperless billing, or make a quick one-time payment. You can also pay by phone 24/7 by calling 678.376.6800 and selecting option one. In-person or drive-thru payments can be made at the Department’s central office, located at 684 Winder Highway in Lawrenceville during normal business hours, Monday – Friday, 8:00 AM-5:00 PM.

You can also mail your payment. Gwinnett County uses a payment processing vendor in North Carolina. To ensure proper posting of your payment, please include your payment coupon along with your check and write your account number on your check. Please allow up to 10 business days for mailing and processing time.

Mail payments to the address below (this can also be found on your bill):

Gwinnett County Department of Water Resources
P.O. Box 71225
Charlotte, NC 28272-1225

Will I have to pay any start up fees because of the transition?

City of Lawrenceville water customers with active water accounts as of the transition date will not  pay any additional fees to join Gwinnett’s utility. Fees will apply for any new service or transferred service requests following the transition.

If you are owed a refund or a rebate from Lawrenceville Water, that rebate will not transfer over to Gwinnett. Please contact City of Lawrenceville with any questions on rebates or refunds.

What will my water rate be after the transition?

Gwinnett County water rates can be found at www.Gwinnetth2o.com. To encourage water conservation, Gwinnett County uses a tiered rate system. After 7,999 gallons of water usage, the rate increases. The rate increases again after 11,999 gallons. You can use our online bill calculator to estimate your bill. You can find this at gwinnetth2o.com/paymybill.

How can I save money on my bill?

Many times, leaks in your home may be the cause of extra water usage. Leaks most commonly occur in your toilets. Gwinnett County has included toilet leak detection tabs and instructions on how to use them in this package to help you find leaks. Please see the water conservation information that is also included in this package.

When can I set up my online account with Gwinnett?

Once the transition has taken place, you will receive your first bill from Gwinnett County. On your new bill, you will find your meter number and new account number. Using this information, you can visit Gwinnetth2o.com/paymybill to create your online account.

I own rental property. How will those properties be affected?

Rental properties will be handled the same as other accounts with the exception of multi-tenant facilities. Gwinnett County will contact multi-tenant property owners and managers to discuss the transition.

NEXT STEPS

Customers should be on the lookout for the new sewer and water bill from Gwinnett, which will arrive in December 2020.