Start Stop Service
For your convenience, you may submit your request to start, stop or transfer service using the forms provided here. Please allow 48 hours for your request to be processed.
Things to remember regarding Start, Stop, and Transfer of service:
- We do not offer same day service for new service requests; please allow up to 2 business days to complete.
- We connect service Monday through Friday 8:00am to 5:00pm, and disconnect service Monday through Thursday. We do not connect or disconnect on standard holidays, weekends or after normal business hours. We can schedule connections and disconnections by calendar date only. Because the routes our technicians observe are set out each morning based on the previous days' orders, we cannot set hourly schedules.
- We will schedule connection and disconnection service up to 14 calendar days in advance.
- Until an account is requested to be closed and/or service disconnected, the current account owner remains responsible for all consumption, base fees, and invoices.
- Activation fee is $60 for most residential accounts. This includes transfer of service in which one account is closed and a new account is opened.
- A security deposit may be required for multi-unit homes or apartments. Call 678.376.6800 for more information on activation fees and security deposits.
- We do not offer landlord agreements for the activation fee.
- To cancel a Start, Stop or Transfer service request please contact customer service at (678) 376-6800 as soon as possible. Please do not submit cancellation requests via email because it takes up to 2 business days to be processed.