in Your Landscape
Director : Ron Seibenhener
Ron Seibenhener is the director for the Gwinnett County Department of Water Resources. A longtime resident of Gwinnett County, Ron has worked in his own consulting practice since 2006. He previously worked as president of Jordan Jones and Goulding, Inc., a regional engineering, planning, and consulting firm headquartered in Norcross, where he retired after 14 years of service. Additionally, he served Gwinnett County as director of Public Utilities in the late 1980s and early 90s, before the department was renamed Water Resources. Seibenhener holds a bachelor's degree in civil engineering and a master's degree in environmental engineering from Auburn University.
- Public Meetings
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- Community Garden
- Contact Phone Numbers
- Customer Care
- Documents and Regulations
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- Field Operations
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- Unclaimed Refunds
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- Water and Sewerage Authority
- Outdoor Water Use Restrictions
- Water Outages Information
- Where Your Bill Dollars Go
- Gwinnett Water Projects
Did You Know
Stormwater drains carry rainwater directly to streams, not to a treatment plant
Your Home's Water Pressure
Your home’s water pressure is largely determined by where you are located in the county. In order to reach homes at higher altitudes, water must be forced uphill. Because of this, the pressure in these higher areas may be lower. Homes at a lower sea level will have higher water pressure.
Gwinnett’s water is pumped into the distribution system at the two water plants near Lake Lanier, at the north end of the county, which is also at a higher elevation. Water systems are required to maintain a pressure of at least 20 psi (pounds of pressure per square inch). Gwinnett County typically maintains 40 psi in order to ensure water safety. This means that in order to maintain that standard, some homes in the lowest areas of the county may have pressures up to 180 psi.
One way to help control the pressure at your house is to maintain your pressure regulating valve (PRV). These small valves typically last anywhere from 3 to 15 years, depending on how robust the PRV is and the system pressure. If you hear a hammering sound in your pipes when you turn on your water or you have a drip from the pressure regulator on your hot water heater, it may be time to change your PRV. These can be purchased at any home supply store or you can hire a plumber to put in a model that may last longer.
Gwinnett Water Projects Under Construction
New Address for Mailed Payments
Gwinnett County Department of Water Resources
P. O. Box 71225
Charlotte, NC 28272-1225
If you are using an online bill pay service please be sure to update this new mailing address through your bank.
Consumer Confidence Report
The Department of Water Resources has published the annual Consumer Confidence Report containing important information about the quality of your drinking water. Gwinnett County’s water is tested for various organic and inorganic substances in strict adherence to state and federal regulation. In 2017, there were no EPA Safe Drinking Water Act violations to report.
Visit www.gwinnettwaterwords.com to view the annual water quality report and learn more about your drinking water.
Georgia EPD Drought Response Lifted for Gwinnett
On March 8, 2018, the Georgia Environmental Protection Division lifted the Drought Response Level 1 for Gwinnett and 11 other counties. This means that the entire state is following the non-drought outdoor water use schedule. Gwinnett County Department of Water Resources would like to remind residents of the non-drought watering schedule, as well as other ways to conserve water.
Gwinnett County follows the state’s year-round non-drought outdoor watering schedule, which allows landscape and lawn irrigation, before 10 a.m. and after 4 p.m. Click here for more information on Non-drought Outdoor Water Use.
Gwinnett County Department of Water Resources encourages water conservation year round and provides information on our website to help residents conserve water. Click here to visit our Conservation Page.
We offer water conservation workshops, and provide residents with home conservation and toilet leak detection kits.
Our Water on Wheels initiative is an in-classroom program that travels to Gwinnett County schools. Students participate in engaging hands-on lessons that teach the importance of water conservation and foster attitudes that will inspire life-long water efficient behaviors. Teachers are invited to email firstname.lastname@example.org to have Water on Wheels visit your classroom.
Water Science with Wade is our professionally produced video series for 3rd, 4th and 6th graders. The videos use humor, animated graphics and live action to engage students and teach the importance of protecting and conserving our water resources. Click here to view the videos.
Questions about Lead?
Beware of utility bill scams
There is currently a scam circulating throughout the nation where scammers are claiming that the president or the federal government will provide credits or apply payments to utility bills. Residents may be contacted by email, U.S. mail, social media, text, or direct phone calls. The scammers request residents’ Social Security numbers and other personal information, and then give victims fraudulent banking information to use to pay their utility bills.
The Department of Water Resources offers the following tips to prevent becoming a victim of these scams:
- Please do not provide your personal or financial information to anyone you do not know
- If you suspect you have been contacted by these scammers, contact your local police department
- Do not attempt to make payments for utility bills using financial information from someone else
Water and sewer line repairs
Many private companies offer services and insurance coverage for such repairs. County policy does not allow us to recommend or endorse any particular company.
Customer Self Service Forms
Department of Water Resources
684 Winder Highway
Lawrenceville, GA 30045