Accessible Services

Accessible Services Menu

Accessible Services

Gwinnett County offers many programs to provide transportation options for seniors and individuals that cannot access the fixed route system. If you have questions on any of the programs you see here please call Gwinnett County Transit Customer Service.

Gwinnett County Transit (GCT) Customer Service
3525 Mall Boulevard, Suite 5-C, Duluth, GA 30096
770.822.5010

If you have trouble using a standard phone, call 711 to set up a Georgia Relay call. Language assistance is available for persons with limited English proficiency.

Customer Service Representatives (CSR) are available from 6:00am – 8:00pm, Monday – Friday and Saturday 7:00am – 8:00pm. Please call one of GCT’s CSRs for help with the following (but not limited to):

Comments, Complaints, and Suggestions	Route and Scheduling Information
Ticket/Pass Information	Paratransit Eligibility
Trip Planning	Half Fare Eligibility
Lost and Found	Breeze Card Information

Half Fare

Half Fare is a program available on the fixed route local services for any person over the age of 65, a person with a disability or a Medicare card holder. In order to receive the benefit proof of eligibility is required to be displayed to the operator.

A Half-Fare customer could also apply for a Half -Fare GCT Breeze card that would allow for easy fare loading and reloading and free transfers to MARTA. A customer would need to also get a MARTA Half-Fare Breeze Card for a trip starting with MARTA to receive the free transfer benefit to GCT.

More details can be found on the Half Fare Application or by calling GCT customer service at 770.822.5010.

Half Fare Application - English

Half Fare Application – Spanish/Español

Half Fare Application – Korean/한국어

Half Fare Application – Vietnamese/Tiếng Việt

Half Fare Application– Chinese/中文

ADA Paratransit

Gwinnett County's paratransit service is a specialized transportation service of Gwinnett County Transit, providing curb-to-curb shared ride bus service for eligible persons with disabilities. This service is complementary to Gwinnett County's local fixed-route bus service in accordance with the Americans with Disabilities Act of 1990.

For a map of the Paratransit Service Area, please follow this map link.

ADA Paratransit Rider’s Guide
The Paratransit Rider’s Guide provides an overview of the system, policy and procedures and answers frequently asked questions. If you have further questions or would like to request a modification please call Gwinnett County Customer Service at 770.822.5010.

A printable version of the Paratransit Rider's Guide is available (see link below).

Paratransit Rider’s Guide - English
Paratransit Rider’s Guide – Spanish/Español
Paratransit Ride’s Guide – Korean/한국어
Paratransit Rider’s Guide – Vietnamese/Tiếng Việt
Paratransit Rider’s Guide – Chinese/中文

ADA Paratransit Application
In order to be eligible for paratransit service a potential customer must fill out both Parts A and B of the application to begin the process. (links below). Visitors please refer to the riders guide about eligibility during your visit in Gwinnett County.

A printable version of the Paratransit Application is available (see link below).

Paratransit Application - English
Paratransit Application – Spanish/Español
Paratransit Application – Korean/한국어
Paratransit Application – Vietnamese/Tiếng Việt
Paratransit Application – Chinese/中文

ADA Recertification Application
Current and active Paratransit users can easily recertify their application for the Paratransit service by filling out the Gwinnett County Transit Paratransit Recertification Application. A printable version of the Paratransit Recertification Application is available (see link below).

Paratransit Recertification Application – English
Paratransit Recertification Application – Spanish/Español
Paratransit Recertification Application – Korean/한국어
Paratransit Recertification Application – Vietnamese/Tiếng Việt
Paratransit Recertification Application – Chinese/中文

ADA Paratransit Real Time Tracking and Arrivals Existing Paratransit riders can sign up for real time tracking and arrival alerts. The program will provide customers the ability to sign up for reservation reminders, estimated vehicle arrival, actual vehicle arrival and delay notices. For more information, call the Paratransit Reservation Desk at 770.246.4770 and select Option 2 to sign up for “Where’s My Ride”.

ADA Complaints

Customers that have an complaint, including ADA and Title VI, may submit their complaint on the Comments & Suggestions form on this website or by calling 770.822.5010. For further details on the ADA complaint procedure please follow this link.

Senior Services

Gwinnett County also offers limited services through Senior Services. For more information please visit the Senior Services Page.

CPACS

CPACS or the Center for Pan Asian Community Services is a private nonprofit with services in Gwinnett County. CPACS runs a small transit program with the aid of FTA 5307 funds. For more information visit the Transportation Section of CPACS website.

Reasonable Accommodations

Gwinnett County Transit (GCT) complies with the American with Disabilities Act of 1990, which prohibits discrimination on the basis of disability – requiring that no qualified individual with a disability shall, on the basis of a disability, be denied the benefits of GCT services or programs.

According to the Code of Federal Regulations, 49 CFR 37.169, Gwinnett County Transit is required to provide reasonable modifications/accommodations for people with a disability to access GCT’s transportation service.

To view the full Reasonable Accommodations statement please follow this link.