Accessible Services

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Accessible Services

Gwinnett County offers many programs to provide transportation options for seniors and individuals that cannot access the fixed route system. If you have questions on any of the programs you see here, please call Ride Gwinnett Customer Service.

Ride Gwinnett Customer Service
3525 Mall Boulevard, Suite 5C, Duluth, GA 30096
770.822.5010

If you have trouble using a standard phone, call 711 to set up a Georgia Relay call. Language assistance is available for persons with limited English proficiency.

Customer service representatives are available Monday to Friday from 6:00am to 8:00pm and Saturday from 7:00am to 8:00pm. Please call one of Ride Gwinnett’s customer service representatives for help with:

Comments, Complaints, and Suggestions	Paratransit eligibility
Trip planning	Half fare eligibility
Lost and found	Breeze Card information
Route and scheduling information

Half Fare

Half Fare is a program available on the fixed route local services for any person over the age of 65, a person with a disability or a Medicare card holder. In order to receive the benefit, proof of eligibility is required to be displayed to the operator.

A Half-Fare customer could also apply for a Half-Fare Ride Gwinnett Breeze Card that would allow for easy fare loading, reloading, and free transfers to MARTA. A customer would also need to get a MARTA Half-Fare Breeze Card for a trip starting with MARTA to receive the free transfer benefit to Ride Gwinnett.

More details can be found on the Half Fare Application or by calling Ride Gwinnett Customer Service at 770.822.5010.

Half Fare Application - English

Half Fare Application – Spanish/Español

Half Fare Application – Korean/한국어

Half Fare Application – Vietnamese/Tiếng Việt

Half Fare Application– Chinese/中文

ADA Paratransit

Gwinnett County’s Paratransit Service is a shared-ride program of Ride Gwinnett, providing origin-to-destination (curb-to-curb) service to eligible persons with disabilities. This service is complementary to Gwinnett County’s local fixed-route service in accordance with the Americans with Disabilities Act of 1990.

View the paratransit service map.

Paratransit Service Overview

Gwinnett County’s Paratransit Service operates Monday through Saturday in line with the hours of the local fixed-route bus service. To ensure that complementary paratransit drivers can complete their drop-offs no later than the latest fixed route drop-off (Weekday vs Saturday times vary), some of the latest-available return-trip pickup times may vary to reflect the travel times for requested trips.

The Paratransit Service operates within a 3/4-mile area surrounding the existing local bus routes (map link above) focused on providing curb-to-curb service to persons with disabilities who are unable to access and/or independently travel on Ride Gwinnett’s local fixed-route buses. A rider must be certified paratransit eligible through Ride Gwinnett’s Paratransit Department to use this service. To apply, please refer to the ADA Paratransit Application section below or contact our Customer Service Office at 770.822.5010 for assistance.

For more information about Gwinnett County’s Paratransit Service, please download and review the Paratransit Rider’s Guide (links below).

ADA Paratransit Rider’s Guide
The Paratransit Rider’s Guide provides an overview of the system, policy, procedures, and answers frequently asked questions. If you have further questions or would like to request a modification, please call Ride Gwinnett Customer Service at 770.822.5010.

A printable version of the Paratransit Rider's Guide is available (see link below). For a copy of the Paratransit Rider’s Guide in Spanish, Korean, Vietnamese, or Chinese, please reach out to Ride Gwinnett’s Customer Service Office at 770.822.5010.

Rider’s Guide for Prospective Paratransit Riders
Rider’s Guide for Current Paratransit Riders

ADA Paratransit Application
In order to be eligible for paratransit service, a potential customer must fill out both Parts A and B of the application to begin the process (links below). Visitors, please refer to the rider's guide about eligibility during your visit in Gwinnett County.

A printable version of the Paratransit Application is available (see link below).

Paratransit Application - English
Paratransit Application – Spanish/Español
Paratransit Application – Korean/한국어
Paratransit Application – Vietnamese/Tiếng Việt
Paratransit Application – Chinese/中文

ADA Recertification Application
Current and active Paratransit users can easily recertify their application for the Paratransit service by filling out the Gwinnett County Transit Paratransit Recertification Application. A printable version of the Paratransit Recertification Application is available (see link below).

Paratransit Recertification Application – English
Paratransit Recertification Application – Spanish/Español
Paratransit Recertification Application – Korean/한국어
Paratransit Recertification Application – Vietnamese/Tiếng Việt
Paratransit Recertification Application – Chinese/中文

ADA Paratransit Visitors

Visitors residing outside of Gwinnett County may use the ADA complementary paratransit service for any combination of 21 days within a 365-day period if one of the following applies:

Visitor is certified ADA eligible by another transit provider,
Visitor can provide necessary documentation of a disability, or
Visitor can self-certify that they have a disability that prevents them from using the scheduled fixed-route lift and ramp-equipped public buses

Visitors who are paratransit eligible with their local transit agency, please provide proof of documentation to our Paratransit Department via fax at 770.825.8162 or by email at transit@gwinnettcounty.com. Visitors who are not paratransit eligible with another transit agency, please contact our Paratransit Department at 770.418.2336 and a reservationist will assist with providing the necessary information, to include self-certification.

We encourage visitors to contact the Paratransit Department 48 hours in advance to allow time for obtaining, submitting, and processing visitor documentation. Reservations can be made by calling Ride Gwinnett’s Paratransit Department at 770.418.2336 or TDD at 711; Monday – Saturday 8:00am to 5:00pm.

If your plans require you to travel in other metro Atlanta service areas, you must make a reservation with the Ride Gwinnett paratransit service and with the other service agency (i.e. MARTA ; CobbLinc). Ride Gwinnett reservation agents can provide reservation numbers for contacting the other metro Atlanta transit systems.

ADA Paratransit Real Time Tracking and Arrivals

Existing Paratransit riders can sign up for real time tracking and arrival alerts. The program will provide customers with the ability to sign up for reservation reminders, estimated vehicle arrival, actual vehicle arrival, and delay notices. For more information, call the Paratransit Reservation Desk at 770.246.4770 and select Option 2 to sign up for “Where’s My Ride”.

ADA Complaints

Customers that have an complaint, including ADA and Title VI, may submit their complaint on the Comments & Suggestions form on this website or by calling 770.822.5010. For further details on the ADA complaint procedure, please follow this link.

Senior Services

Gwinnett County also offers limited services through Senior Services. For more information, please visit the Senior Services Page.

Reasonable Accommodations

Ride Gwinnett complies with the American with Disabilities Act of 1990, which prohibits discrimination on the basis of disability – requiring that no qualified individual with a disability shall, on the basis of a disability, be denied the benefits of GCT services or programs.

According to the Code of Federal Regulations, 49 CFR 37.169, Ride Gwinnett is required to provide reasonable modifications/accommodations for people with a disability to access Ride Gwinnett’s transportation service.

To view the full Reasonable Accommodations statement, please follow this link.

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