New water bill
layout – how to read your Gwinnett County water bill
Water Resources
Interested in learning about how to conserve water outdoors or build a rain garden? Check out our upcoming workshops!
Learn More
Want to learn more about how to find and fix leaks? Check out our leak detection page.
Learn MoreCOVID-19 Update
Dear Customers,
Gwinnett County Water Resources is committed to providing our residents with consistent, high-quality drinking water, safe wastewater management, and effective stormwater services. Over the past few weeks, the COVID-19 pandemic has grown and changed very quickly. Our communities, families, workplaces, and everyday lives have been drastically affected. As your neighbor and your partner in this community, we are continuing to monitor the situation and adapting to ensure that we can continue to provide you with high quality service.
In response to the pandemic, the Department of Water Resources is closing the lobby at its Central Facility at 684 Winder Highway in Lawrenceville. The drive thru will remain open.
During this time, DWR understands how critical it is that you continue to receive water service. Because of reduced customer service staff and longer wait times we encourage customers to make payments online or through the automated phone service. If you are having a difficult time making water bill payments during this national crisis, our Customer Care Team will be available to work you. Please call a member of our team at 678.376.6800.
For more information on DWR’s response to COVID-19, visit gwinnetth2o.com.
Gwinnett County Water Resources
The Department of Water Resources aims to provide superior water service at an excellent value; our vision is to be widely recognized as a leader in the water industry. We have been recognized both statewide and nationally for excellence in water production, wastewater treatment, and infrastructure development.
Our facilities have won multiple awards for exceptional design and operation, and our F. Wayne Hill Water Resources Center attracts visitors from around the globe.
In the J.D. Power 2018 Water Utility Residential Customer Satisfaction StudySM Gwinnett County was ranked as having the happiest customers in the South.
We pledge to be responsible stewards of the environment and the community, to embrace innovation and strategic thinking in furthering our mission, and to enhance and sustain sources of clean water for Gwinnett County—now and for generations to come.Use the links on the left to learn more about what we do, how you can get involved, and more.
New Water Bill Layout
In keeping with the Gwinnett County commitment to clear and open communication with citizens, the Department of Water Resources is releasing a new water bill layout. The new bill rolls out on March 16, 2020 in both print and e-bill formats.
The colorful new layout represents Gwinnett’s dynamic, vibrant community. Information regarding due dates, total charges, and special messages is now easier for customers to locate at a glance. The addition of a histogram shows water usage over the past 13 months. Customers can use this information to find spikes in usage, which could indicate a leak or highlight the need for conservation strategies.
The bottom of the paper bill is still the payment coupon. This section is sent in with a mailed payment. As always, when mailing payments, customers should allow two weeks for processing. The mailing address for payments will remain the same.
Paperless customers can expect their bill to come from a new email address, noreply@gwinnetth2o.com. Customers can directly link to the payment site from their email. Customers can still pay their bill in person at our Lawrenceville office, or by calling our 24-hour automated phone system at 678.376.6800.
Paying online is the fastest and most convenient way to pay. To make an online payment, customers can visit www.gwinnetth2o.com/paymybill. Through the website, customers can set up a profile or make a quick payment. Customers can also set up secure auto payments, which will automatically charge their credit cards or draft from their bank accounts on the bill’s due date.
Customers can call Gwinnett DWR’s Customer Care team with any questions about the new bill layout during regular business hours at 678.376.6800.
State EPD rescinds Level 1 drought, continues call for water conservation
While we are currently not under drought conditions, Gwinnett County recommends following these guidelines:
- Landscape and lawn irrigation is allowed before 10:00am and after 4:00pm.
- Personal food gardens may be watered at any time of day.
- New seed or sod may be watered at any time of day during the first 30 days after installation.
- There are no restrictions on the use of soaker hoses or watering with a handheld container.
The Department of Water Resources encourages water conservation year round. Visit the water conservation webpage for tips on how you can conserve water inside and outside your home.
