Water Resources

Some residents may have received a test notification from the City of Atlanta regarding a boil water notice. Please be advised that this was only a test of the City of Atlanta’s notification system. There is currently no boil water notice in effect in Gwinnett County.

Gwinnett County Department of Water Resources is pleased to present the annual water quality report. This Consumer Confidence Report contains important information about the quality of your drinking water, including detailed results of state and federally mandated tests for various contaminants. We are proud to say that in 2019, there were no EPA Safe Drinking Water Act violations to report. A safe and reliable drinking supply is essential to a growing, progressive community like Gwinnett. Our staff is committed to researching and implementing innovative ways to deliver high quality water at an excellent value. View the report here.

Dear Customers,

Gwinnett County Water Resources is committed to providing our residents with consistent, high-quality drinking water, safe wastewater management, and effective stormwater services. Over the past few weeks, the COVID-19 pandemic has grown and changed very quickly. Our communities, families, workplaces, and everyday lives have been drastically affected. As your neighbor and your partner in this community, we are continuing to monitor the situation and adapting to ensure that we can continue to provide you with high quality service.

DWR will resume normal operations, including shutting off accounts with past due balances, on Monday, August 17, 2020. If you are having a difficult time making water bill payments during this national crisis, our Customer Care Team will be available to work with you. Please call a member of our team at 678.376.6800. 

Because of reduced customer service staff and longer wait times we encourage customers to make payments online at www.Gwinnetth2o.com/paymybill or through the automated phone service, 678.376.6800 (option 1) if possible.

EPA has distributed Information on Maintaining or Restoring Water Quality in Buildings with Low or No Use to assist building owners and managers in addressing water stagnation following extended closures due to the COVID-19 response. The guidance also draws attention to Guidance for Reopening Buildings After Prolonged Shutdown or Reduced Operation, which was prepared and recently updated by the U.S. Centers for Disease Control and Prevention.

In keeping with the Gwinnett County commitment to clear and open communication with citizens, the Department of Water Resources is releasing a new water bill layout. The new bill rolls out on March 16, 2020 in both print and e-bill formats.

 The colorful new layout represents Gwinnett’s dynamic, vibrant community. Information regarding due dates, total charges, and special messages is now easier for customers to locate at a glance. The addition of a histogram shows water usage over the past 13 months. Customers can use this information to find spikes in usage, which could indicate a leak or highlight the need for conservation strategies.

 The bottom of the paper bill is still the payment coupon. This section is sent in with a mailed payment. As always, when mailing payments, customers should allow two weeks for processing. The mailing address for payments will remain the same.

 Paperless customers can expect their bill to come from a new email address, noreply@gwinnetth2o.com. Customers can directly link to the payment site from their email. Customers can still pay their bill in person at our Lawrenceville office, or by calling our 24-hour automated phone system at 678.376.6800.

 Paying online is the fastest and most convenient way to pay. To make an online payment, customers can visit www.gwinnetth2o.com/paymybill. Through the website, customers can set up a profile or make a quick payment. Customers can also set up secure auto payments, which will automatically charge their credit cards or draft from their bank accounts on the bill’s due date.

 Customers can call Gwinnett DWR’s Customer Care team with any questions about the new bill layout during regular business hours at 678.376.6800.

While we are currently not under drought conditions, Gwinnett County recommends following these guidelines:

• Landscape and lawn irrigation is allowed before 10:00am and after 4:00pm.
• Personal food gardens may be watered at any time of day.
• New seed or sod may be watered at any time of day during the first 30 days after installation.
• There are no restrictions on the use of soaker hoses or watering with a handheld container.

The Department of Water Resources encourages water conservation year round. Visit the water conservation webpage for tips on how you can conserve water inside and outside your home.