Water Resources

Effective October 1, 2021, the United States Postal Service (USPS) has revised its service standards for some First-Class Mail items. This will result in a delivery window of up to five days. This could cause a delay in receipt of your bill as well as a delay in our receipt of your mailed payment. Please take this change into account when mailing your bill via USPS. The easiest way to ensure your bill is paid on time is to pay online at Gwinnetth2o.com/paymybill.

Please note: We are experiencing higher than normal call volumes. Paying your bill online is the fastest and easiest way to ensure your payment is made on time.

We are currently experiencing delays in the processing and mailing of some bills. If your bill has not been received, you may visit us online at www.gwinnetth2o.com/paymybill to set up an account, view a copy of your recent bill or bill history, and even sign up for convenient paperless billing.

These delays may result in some customers receiving two mailed bills very close to each other, with the amount due from the first bill showing as a past due forwarded balance on the next months’ bill. This is a timing issue, and late charges will not apply.

Please note, if your bill has been estimated, the estimation notice at the top of your bill will override any other messages applicable to your account:

• For customers enrolled in AutoPay, your payment is still scheduled to draft even though the notice does not appear at the top of your bill. In some cases, bills have been delayed, so payments may be deducted a few days later than usual. This is a timing issue and late charges will not apply.
• Customers scheduled for disconnection will continue to receive a separate postcard showing the disconnection message details which usually appear at the top of the bill.

For questions about billing estimations, visit our estimation FAQ page. 

The Gwinnett County Department of Water Resources is pleased to present the annual water quality report. The Consumer Confidence Report contains important information about the quality of your drinking water, including detailed results of state and federally mandated tests for various contaminants. We are proud to say that in 2020, there were no EPA Safe Drinking Water Act violations. You can read the full report here. 

Mission: 
The mission of Gwinnett County Department of Water Resources is to provide superior water services at an excellent value.

Values:
We value an inclusive culture that advances excellence in service, stewardship, integrity, and innovation.

You can conveniently pay your Gwinnett County water bill at thousands of Western Union Quick Collect locations nationwide! 

•  Bring your Gwinnett County water bill to any Western Union location: GCGA.us/WesternUnion
•  A Western Union agent will assist you with your payment to: Gwinnett County Water
•  Allow up to three days for payment processing to avoid late fees or disconnection
• If you are paying on the day of a scheduled disconnection, please call Gwinnett Water Resources at 678.376.6800 to confirm payment
•  Please note that convenience fees apply