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  • About Gwinnett
    • New Resident Checklist
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    • Fast Facts
    • Government Structure
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    • History of Gwinnett
    • Parks and Recreation
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Water Resources

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Mailed Payments

Gwinnett Water Resources
P.O. Box 105023
Atlanta, GA 30348-5023

If you are using an online bill pay service please be sure to use this mailing address through your bank.

Water Resources Address

Department of Water Resources Central Facility

684 Winder Highway
Lawrenceville, GA 30045
678.376.6700

Gwinnett Water Resources
P.O. Box 105023
Atlanta, GA 30348-5023

If you are using an online bill pay service please be sure to use this mailing address through your bank.

Emergency 24/7

If you experience any of the following problems, please call our Dispatch Department at 678.376.7000

Interruption of Water Service
Loss of Pressure
Sewer Overflows or Back Ups
Storm Drainage Problems
Stormwater Erosion
Water Line Leaks or Breaks
Running or Leaking Fire Hydrants
Concern Regarding Water Taste, Color, or Odor

Plan Review and Inspections

The Water, Sewer, and Stormwater Plan Review work groups and Water and Sewer Development Inspections are no longer part of the Department of Water Resources. These work groups are now part of the Department of Planning and Development located at 446 West Crogan Street, Lawrenceville.

Department of Planning and Development Water and Sewer Plan Review Section
Department of Planning and Development Stormwater Plan Review Section

Billing

  • Click below for more information
  • Customer Care

    678.376.6800
    E-mail
    Rates and Fees

  • Commercial Accounts

    678.376.6851
    E-mail
    Rates and Fees

  • Online Services

    678.376.6851
    E-mail
    Rates and Fees
    New Service
    Cancel Service
    Make a Payment

  • Open Records Request

    E-mail

  • Meter Desk

    678.376.6887
    Rates and Fees

    Purchase a Residential Meter
    Long Term Fire Hydrant Rentals
    Septage Disposal for Commercial Haulers (Dump Tickets)

  • Purchase a Commercial Meter*

    678.518.6000
    Planning & Development

Backflow Prevention

  • Click below for more information
  • Backflow Testing Requirements

    678.376.4213
    E-mail
    Backflow Prevention Information
    Backflow Prevention Device Testers List
    Approved Backflow Installation Contractors

  • Vault or Truck Inspections

    678.376.4213
    E-mail

  • Backflow Customer List

    Backflow Prevention

Bids/Requests for Proposal

  • Click below for more information
  • Bid pre-qualifications *

    770.822.8720
    Purchasing
    Current List of RFPs

Commercial Food Service

  • Click below for more information
  • Grease Management Guidelines

    678.376.6713
    E-mail
    Fats, Oil & Grease (FOG)

Construction & Engineering

  • Click below for more information
  • Construction / Engineering Projects

    678.376.6740
    Engineering & Construction

  • Capital Improvement Project
    (CIP) Plans & Specifications

    E-mail

  • CIP Vendor Invoice
    Questions
     
  • Easements*
     
  • Water & Sewer Easements

    770.822.7069
    E-mail
    Support Services

  • Stormwater Easements

    770.822.8023
    E-mail
    Support Services

  • DWR Inspections

    678.376.6751
    E-mail

Drinking Water

  • Click below for more information
  • Water Treatment Questions

    770.904.3200
    678.376.6740
    E-mail
    Water Production

  • Plant Tours

    770.904.3200
    E-mail
    Water Production

  • Water Quality Questions

    770.614.2080

Industrial Customers

  • Click below for more information
  • Industrial Pretreatment Requirements

    678.376.2117
    E-mail

Maps/Records

  • Click below for more information
  • As-built Plans

    678.376.7139

  • Purchase Water/Sewer Maps

    GIS Browser

  • Water & Sewer
    Availability Letters
     
  • Fireflow Testing
     
  • Submit As-built Plans*

    678.518.6000
    Planning & Development

Permitting & Plan Reviews

  • Click below for more information
  • Building Permits*

    678.518.6020
    Planning & Development

  • Certificate of Occupancy*

    678.518.6020
    Planning & Development Plan Review

  • Stormwater/Water/
    Sewer Plan Review*

    678.518.6000

  • Utility Construction Permits*

    678.518.6175

Public Education

  • Click below for more information
  • Water Conservation Programs

    678.376.6722
    E-mail

  • Water Conservation Programs

    678.376.6722
    E-mail
    Water Conservation

  • Outdoor Watering Schedule

    678.376.7100
    E-mail
    Watering Schedule

  • FOG Programs

    678.376.6713
    E-mail
    Fats, Oil & Grease (FOG)

  • Stormwater Education

    678.376.6914
    E-mail
    Stormwater Education

  • Environmental and Heritage Center*

    770.904.3500
    E-mail
    Environmental and Heritage Center

  • Adopt-a-Stream*

    770.822.5187
    E-mail

  • Rivers Alive*

    770.822.5187
    E-mail

Sewer Service Connections

  • Click below for more information
  • Convert from a Septic Tank to a Sewer Connection

    678.376.7139
    Sanitary Sewer Petition

  • Septic Tank Information

    770.963.5132
    E-mail
    Environmental Health

Stormwater

  • Click below for more information
  • General information

    678.376.7193
    E-mail
    Stormwater Management
    *Report an Issue (Create a Service Request)
    *Stormwater Utility Information
    *Register for a Workshop
    E-mail
    Workshop Registration

  • Reporting

    678.376.7000
    *Stormwater Drainage& Erosion Problems
    *Illegal Dumping into Storm Drain

  • Floodplain Information

    678.376.6934
    E-mail

  • Watershed Improvement Plans

    678.376.6948
    E-mail
    Watershed Improvement Plans

  • * Denotes departments outside DWR

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