The Licensing and Revenue office in the Planning and Development Department administers the franchise agreement between Gwinnett County and Comcast. This includes assisting Comcast customers with unresolved complaints and ensuring that Comcast complies with the terms of the franchise agreement.
Charter and AT&T U-verse operate under state franchise agreements in Gwinnett County. The State of Georgia assists Charter and AT&T U-verse customers with unresolved complaints and ensures that Charter and AT&T comply with the terms of their franchise agreements.
Each company is allowed to provide service anywhere in unincorporated Gwinnett County.
Gwinnett County cannot regulate rates charged for cable service or the channels available because the FCC has declared Gwinnett County a competitive market, where no one provider has more than 80 percent of the cable customers.
If you have a problem with your cable provider, please give the company's customer service office a reasonable opportunity to correct the problem. If they have not been able to rectify the situation after 30 days, you can fill out the formal complaint form below and send it to the Gwinnett County License and Revenue Office for assistance in correcting the problem.
Cable Communications Complaint Form
(Adobe Acrobat Reader must be installed to open this file)
TV Gwinnett is operated by Gwinnett County government and is available on:
AT&T U-verse - channel 99
Charter Communications - channel 182 in Gwinnett County
Comcast - channel 23 or 25 (Comcast Winder) in Gwinnett County
AT&T U-verse- Channel 99
Charter Communications - Channel 180 in Gwinnett County
Comcast - Channel 24 or 26 (Comcast Winder) in Gwinnett County