Pay My Bill
Pay Water Bill Online
Water Resources Virtual Assistant
Gwinnett County Department of Water Resources has launched an enhanced Virtual Assistant billing and support system for customers.
Water Resources Virtual Assistant uses smart technology to assist residents with bill payments, account management, service assistance, and more.
The Virtual Assistant is available 24 hours a day, 7 days a week, in English and Spanish, and saves customers time by eliminating the need to wait for an available representative.
The following features are available through DWR’s Virtual Assistant:
- Pay your bill
- Request same-day reconnection service
- Schedule convenient callbacks
- Get answers to frequently asked questions
- and more!
For more information about Water Resources Virtual Assistance, call 678.376.6800 or visit Gwinnetth2o.com.
We connect service Monday through Friday 8:00am to 5:00pm and can schedule up to 14 days in advance. We do not offer same day service for new service requests. Please allow up to 2 business days to complete.
The non-refundable activation fee is $60 for residential accounts. This includes transfer of service in which one account is closed and a new account is opened. A security deposit is required for all commercial accounts, and we also offer landlord agreements.
We do not connect on standard holidays, weekends, or after normal business hours. We can schedule connections by calendar date only. Because the routes our technicians observe are set out each morning based on the previous days' orders, we cannot set hourly schedules.
- If you are an existing customer, log in to your account on the side of this page to start service.
- If you are a new customer, use our Start Service Online Form to begin.
Cancellation: To cancel a start service request, please call us as soon as possible at 678.376.6800. Do not submit cancellation requests via email as they can take up to 2 business days to be processed.
Stop or Transfer Service
To stop or transfer service, log in to your online account to submit a request or contact us via phone or email.
We process disconnect service requests Monday through Thursday and can schedule up to 14 days in advance. We do not disconnect on standard holidays or the day before, weekends, or after normal business hours. We can schedule disconnections by calendar date only.
Until an account is requested to be closed and/or service disconnected, the current account owner remains responsible for all consumption, base fees, and invoices. A non-refundable activation fee is required for transfer of service in which one account is closed and a new account is opened. The fee is $60 for residential accounts.Cancellation: To cancel a stop or transfer service request, please call us as soon as possible at 678.376.6800. Do not submit cancellation requests via email, as they can take up to 2 business days to be processed.
Other Payment Methods
Your water bill can be automatically drafted from your bank account or credit card each month on the due date. Use the Automatic Draft Authorization Form to be set-up on automatic draft.
Use a Visa, MasterCard, or Discover card to pay your water bill 24 hours a day, 365 days a year. Call 678.376.6800 and follow the voice prompts. Payments made with the automated system can take 24 to 48 hours to post to your account.
Our Customer Care representatives are also available to assist you in processing your payment information with your American Express, Visa, MasterCard or Discover card. Just call 678.376.6800 from 8:00am to 5:00pm Monday through Friday (excluding holidays).
To ensure proper posting of your payment, please include your payment coupon along with your check and write your account number on your check. Please mail payments to our remittance address below:
Gwinnett County Water Resources
P. O. Box 71225
Charlotte, NC 28272-1225
Please allow up to 10 business days for mailing and processing time.
Third Party Payment Service
You can conveniently pay your Gwinnett County water bill at thousands of Western Union Quick Collect locations nationwide!
- Bring your Gwinnett County water bill to any Western Union location: GCGA.us/WesternUnion
- A Western Union agent will assist you with your payment to: Gwinnett County Water
- Allow up to three days for payment processing to avoid late fees or disconnection
- If you are paying on the day of a scheduled disconnection, please call Gwinnett Water Resources at 678.376.6800 to confirm payment
- Please note that convenience fees apply
Cash, check, and debit/credit card payments can be made in person at our office or drive-thru from 8:00am to 5:00pm Monday through Friday (excluding holidays).
684 Winder Hwy NE
Lawrenceville, GA 30045
Federal Credits Scam
A scam is currently circulating nationwide in which scammers claim that the president or the federal government will provide credits or apply payments to utility bills. Residents may be contacted by email, mail, social media, text, or direct phone calls. The scammers request residents’ Social Security numbers and other personal information, and then give victims fraudulent banking information to use to pay their utility bills.
- Do not provide your personal or financial information to anyone you do not know.
- If you suspect you have been contacted by these scammers, contact your local police department.
- Do not attempt to make payments for utility bills using financial information from someone else.
Fraudulent Web DomainThe shortcut web URL for DWR is www.Gwinnetth2o.com. A non-affiliated party has purchased gwinnetth20.com, with a zero instead of “o,” and requests payment information from visitors to the site for a fee. This website is not owned by or affiliated with DWR, and DWR never charges our customers a fee to make a payment. Any payments made through this fraudulent website are often delayed in reaching us. Please contact us with any questions.